Effective Date: October 2026
Due to the nature of the Olorin™ protocol — which includes a biological wellness formulation that is temperature-controlled, sterility-sensitive, and custom-packaged for individual use — we are unable to accept returns or issue refunds once an order has shipped.
This policy exists to protect every customer. Because the integrity of the Olorin formulation depends on an unbroken cold chain and sealed sterility, we cannot accept, inspect, or reintroduce any product that has left our facility. Every Olorin™ protocol ships in a controlled, sterile condition that cannot be verified once the package leaves our hands.
We want every Olorin customer to feel confident before completing their order. That is why we require an intake process before purchase — so you have the information, context, and team support needed to make a fully informed decision. If you have questions about whether Olorin is right for you, please reach out before completing your purchase. We are here for that conversation.
Contact us at [email protected] with any pre-purchase questions.
While we do not accept returns or issue refunds, we take product quality and customer experience seriously. If your order arrives damaged, incomplete, or with a clear product defect, please contact our support team within 5 business days of delivery. We will review your situation and work with you toward a resolution.
To report a damaged or incomplete order, contact us at:
Please include your order number and a description of the issue. Photos of damaged packaging or product are helpful and appreciated.
All Olorin™ orders ship via temperature-controlled, tracked delivery. Shipping timelines and carrier details are provided in your order confirmation email. We are not responsible for delays caused by carrier disruptions, weather events, or incorrect shipping addresses provided at checkout.
If you have any questions about this policy before placing your order, we encourage you to reach out first. Our team is available at [email protected] and committed to making sure you feel fully informed and supported.